Synergy recently suffered a security incident in early December where cybercriminals targeted portions of our network. We promptly began working with third-party experts to help us investigate and respond to the incident. During that investigation, we became aware that the unauthorized third party may have accessed records with personal information.
Although we are still investigating the scope of that access, we are providing this notice out of an abundance of caution and because we value transparency. We will notify individuals if we determine that their information was in the files the third party accessed. In the meantime, we encourage individuals to (1) remain vigilant for unauthorized financial activity by reviewing your account statements and free credit reports, (2) consider placing a fraud alert of security freeze on your credit file (which you can do for free), and (3) report any suspicious activity to law enforcement.
Please know that we are working to finish our investigation as quickly as we can. In addition to the above details, we are providing below additional information that we believe could be helpful. We understand you may have questions. Please reach out to us with your questions at 866-572-8860. You can also use the link here to send in your questions online. Thank you for your understanding and patience.
You can obtain a free copy of your credit report by visiting www.annualcreditreport.com [annualcreditreport.com] or calling (877) 322-8228. If the report is incorrect, you should contact the appropriate consumer reporting agency—Equifax, Experian, or TransUnion. Those agencies can also help you put a security freeze on your account. Additionally, you can contact the below resources to (1) get more information on fraud alerts or security freezes and (2) learn more about protecting yourself from fraud or identity theft:
600 Pennsylvania Ave. NW
Washington, DC 20580
Your Attorney General may also have resources on those issues. You can find their contact information by visiting: https://www.usa.gov/state-attorney-general [usa.gov].