Synergy Healthcare Services recently suffered a security incident that affected certain individuals’ protected health information and other personally identifiable information. We received the affected information in connection with providing professional services to Consulate Health Care, Raydiant Health Care, Independence Living Centers, and their affiliated care centers. While monitoring our network, we detected suspicious behavior in early December 2022 and soon detected unauthorized access to a limited portion of our files. We have been working since then to identify all of the affected individuals. While that process was ongoing, we posted information about this incident to our website on December 22nd. We are now providing this notice to share more information on what happened and what we are doing in response.
We identified suspicious activity on our network in early December 2022 and engaged third-party experts to investigate. We determined on December 15th that an unauthorized third party accessed a portion of our computer network containing a number of files, including those with personal health information. Shortly thereafter, our investigation identified which files the unauthorized third party may have accessed. We shared those results with a data-review company on December 22nd so they could help us determine what information was in those files. The data-review company provided us their results on May 16, 2023, and we have been working diligently since then to determine who needs notice.
The affected files included information such as names, birthdates, signatures, insurance details, contact information, government identification (such as a driver’s license or Social Security number), medical history/treatment, and financial information (such as a bank account number). At this time, we have no reason to suspect that any of the affected information has been used fraudulently.
We worked with third-party experts to investigate and respond to the incident, and we are further securing our systems.
We encourage individuals to (1) remain vigilant for unauthorized financial activity by reviewing their account statements and free credit reports, (2) consider placing a fraud alert of security freeze on their credit file, and (3) report any suspicious activity to law enforcement. You can also find additional suggestions at www.IdentityTheft.gov.
Should you have any questions, you can contact us at (866) 935-7074 or use the link here to send in your questions online, and one of our representatives will be happy to assist you. Thank you for your understanding and patience.